Ordering, Pickup & Delivery — FAQs

Need help with a product or an order? Contact the clinic and include the product name or your order number.

Which product should I choose?

If you are unsure, contact the clinic before ordering so Ally can help you with your enquiry.

What dose should I give my child?

Please contact the clinic for children’s dosing and include the product name.

How do I reorder my personalised blend?

Choose My Herbal Brew, select your bottle size and enter the name or description of your existing blend in the field above Add to cart. For example, “Calming drops from July consult”. Add it to your cart and choose postal delivery or clinic pickup at checkout. If you need help identifying your blend, contact the clinic.

If your formula needs updating or it has been more than 12 months since your last appointment, please consider rebooking a consultation for a review.

When will my order be ready?

Please allow up to 3 business days for preparation. Wait for your ready notification before collecting.

How does clinic pickup work?

Clinic pickup is free. Once your order is ready, the designated pickup box is accessible 24 hours a day, 7 days a week. Your ready notification will include the location and collection instructions.

How much does postage cost?

Postage is $15 Australia-wide, with free shipping on orders over $100. Delivery is available within Australia only.

How long does delivery take?

Orders are prepared and dispatched within 3 business days. Please allow approximately 7 business days from ordering to receiving your parcel. Regional and remote deliveries may take longer.

How do I get help with an order?

Contact the clinic and include your order number so we can find your order.